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*Terms and Conditions/Cancellation Policy*

A 2 Night Room Deposit is required at time of Booking/Confirming Reservation. Deposit charges will appear as Casita de Maya Hotel on your Credit Card statement. Cancel within 21 days from arrival to receive full Deposit Refund. Cancellations must be made by Internet, or by Telephone confirmation with Hotel Management. Deposits will be fully retained by Casita de Maya Hotel if above conditions are not met. No-Show's will be required to pay and will be charged with the Credit Card on file for entire stay. Please allow 3 to 4 weeks for your deposit refund to be processed, and for your credit refund to appear on your Credit Card Statement. Special arrangements may be made to change dates or Hotel Credits may be obtained in lieu of cancellation restrictions by calling or e-mailing the Hotel directly if grace period is not met. Casita de Maya Hotel is not responsible for any arrival delays or no-show's to the hotel due to Inclement Weather, Hurricanes or Hurricane Warnings, acts of God, Airline Cancellations, or Reductions in Service , or Airline Bankruptcies, and or Disrupted Ferry Schedules or Cancellations due to weather conditions, or port closings from local Mexican Port authorities. Travel Advisories and or Government Travel Warnings, H1N1 viruses or other similar outbreaks or Pandemics advisories, Political or Civil Unrest, or any other means of transportation interruption from preventing guest to arriving at said Hotel.

American Express Refunds will incur a 5% refund fee.  Reward Visa/Mastercard users will incur a 1.5% fee for payment