Terms and Conditions

A 2 Night Room Deposit is required at time of Booking/Confirming Reservation. Deposit charges will appear as Casita de Maya Hotel, Houston, TX. on your Credit Card statement. Cancel within 28 days from arrival to receive full Deposit Refund. Cancellations must be made by Internet, or by Telephone confirmation with Hotel Management. Deposits will be fully retained by Casita de Maya Hotel if above conditions are not met. No-Show's will be required to pay, and will be charged with the Credit Card on file for entire stay. These charges will be billed to the major credit card used for the initial deposit. Please allow 3 to 5 weeks for your deposit refund to be processed, and for your credit refund to appear on your Credit Card Statement. Special arrangements may be made to change dates or Hotel Stay Credits can be obtained in lieu of cancellation restrictions by calling or e-mailing the Hotel directly if grace period is not met. Casita de Maya Hotel is not responsible for any arrival delays or no-show's to the hotel due to Inclement Weather, Hurricanes or Hurricane Warnings, acts of God, Airline Cancellations, or Reductions in Service , Labor Disputes, or Airline Bankruptcies, and or Disrupted Ferry Schedules or Cancellations due to weather conditions, or port closings from local Mexican Port authorities. Travel Advisories and or Government Travel Warnings, H1N1 viruses or other similar outbreaks or Pandemics advisories, Political or Civil Unrest, or any other means of transportation interruption from preventing guest to arriving at said Hotel. Any delays or cancellations. In the event of a traveler becoming ill during a vacation, or having to cut their vacation short. All hospital and medical expenses are at the traveler's responsibility. On the day of arrival, the hotel will pre-authorize your credit card to ensure sufficient funds are available to cover the charges for your entire stay. In addition, a refundable security deposit for any incidentals may also be required upon check-in. Should the credit card decline or be invalid, another form of payment will be required or the reservation may be subject to cancellation without notice.

ABC Hotel cannot accept responsibility for hotel facilities, which are temporarily not available, are under renovation or not suited to individual tastes and preferences. Redecoration and maintenance is necessary to the upkeep of the hotel and may take place without prior warning, whilst the hotelier or supplier will endeavor to keep inconvenience to a minimum. The effects of normal wear and tear can be expected in a hotel and these are beyond our control ABC Hotel cannot accept responsibility for any disturbance or inconvenience to the client beyond their control nor for accidents in a hotel or loss caused by hotel management or staff.