RATES & RESERVATIONS
Our Room Rates and Reservation Policies
AVERAGE DAILY RATES**
RESERVE A ROOM| Standard Twin (Sun) | $65.00 + tax | $75.00 + tax |
| Standard Queen (Earth) | $65.00 + tax | $75.00 + tax |
| Deluxe Queen (Wind) | $69.00 + tax | $79.00 + tax |
| Supreme Queen (Breeze) | $84.00 + tax | $94.00 + tax |
| Deluxe King (Ocean) | $79.00 + tax | $89.00 + tax |
| Supreme King (Sand) | $89.00 + tax | $104.00 + tax |
| Deluxe Family Suite (Deluxe Queen and Standard Twin combo) | $119.00 + tax | $139.00 + tax |
Hotel Policies
It’s important to us that every Guest is given appropriate information to make their stay as comfortable as possible. Here you can find details of our Hotel Policies on items such as Check-In/Check-Out times, Cancellations, Payment, and much more.
| Check-In Time | 3:00 P.M. |
| Check-out Time | 11:00 A.M. |
| Minimum Age to Register | 21 |
| Early Departure Checkout | There are no refunds or credits issued for early checkouts. 100% of the entire stay will be charged if not advised prior to check-in. |
| Late Check-out Fee | 50% of daily rate until 3:00 P.M. where it will become a full day rate. Based on availability |
| Payment |
Hotel Currency: US Dollar Accepted Payment Options
Travelers Checks are no longer accepted |
| Rate Notice** | ** All rates are subject to change at anytime. The rate chart is specifically just a guide to the approximate price of the rooms we offer, as prices may change daily. For current prices, please visit our booking page. |
| Availability | Availability of rooms at the rates shown online may be limited and/or restricted to certain periods. |
| Taxes | All rates are subjected to the Mexican Federal Tax of 16% (IVA) and the Accommodations Tax of 3.00%. Taxes are subject to change without notice. |
| Smoking | A fee of up to 200 USD will be assessed for smoking in a non-smoking room. Please ask the Front Desk for locations of designated outdoor smoking areas. |
| Cancellation | We strongly urge all clients to purchase cancellation insurance, as there are no refunds for early departures, weather conditions, illness or injury. |
Reservation Deposit Policy/Disclaimer Notice
A 1 Night Room Deposit is required at time of Booking/Confirming Reservation. Deposit charges will appear as Casita de Maya Hotel, Houston, TX. on your Credit Card statement. Cancel within 15 days from arrival to receive full Deposit Refund. Cancellations must be made by Internet, or by Telephone confirmation with Hotel Management. Deposits will be fully retained by Casita de Maya Hotel if above conditions are not met. No-Show’s will be required to pay, and will be charged with the Credit Card on file for entire stay. These charges will be billed to the major credit card used for the initial deposit. Please allow 3 to 5 weeks for your deposit refund to be processed, and for your credit refund to appear on your Credit Card Statement. Special arrangements may be made to change dates or Hotel Stay Credits can be obtained in lieu of cancellation restrictions by calling or e-mailing the Hotel directly if grace period is not met. Casita de Maya Hotel is not responsible for any arrival delays or no-show’s to the hotel due to Inclement Weather, Hurricanes or Hurricane Warnings, acts of God, Airline Cancellations, or Reductions in Service , Labor Disputes, or Airline Bankruptcies, and or Disrupted Ferry Schedules or Cancellations due to weather conditions, or port closings from local Mexican Port authorities. Travel Advisories and or Government Travel Warnings, H1N1 viruses or other similar outbreaks or Pandemics advisories, Political or Civil Unrest, or any other means of transportation interruption from preventing guest to arriving at said Hotel. Any delays or cancellations. In the event of a traveler becoming ill during a vacation, or having to cut their vacation short. All hospital and medical expenses are at the traveler’s responsibility. On the day of arrival, the hotel will pre-authorize your credit card to ensure sufficient funds are available to cover the charges for your entire stay. In addition, a refundable security deposit for any incidentals may also be required upon check-in. Should the credit card decline or be invalid, another form of payment will be required or the reservation may be subject to cancellation without notice. * All Reservations made through 3rd Party websites, (Expedia, Priceline, etc,) and or other travel affiliates must totally abide to our websites published reservation policy. No other exceptions will be made. It is highly recommended and preferred that reservations be reserved through our website to maintain a constant and reliable relationship with Casita de Maya Hotel.